Conflict management can be a strategic priority for your organization. It has profound impacts on staff productivity, decision-making and retention. - Kenneth Thomas
The fundamental question in conflict situations is always the same: How can people resolve their differences so that their needs and concerns will be met?
- Ralph Kilmann
“I highly recommend Tracey Livingston Howard for inspiring people and organizations to dramatically improve how they manage conflict and change.
Indeed, I have formally licensed Liv.Lit! to make use of my intellectual property on the Thomas-Kilmann Instrument (TKI) as well as my materials on the eight tracks of quantum transformation—precisely because Tracey so beautifully exemplifies the essential spirit, energy, intention, and skills of what I have created during the past 40 years.
She truly “lives the work” and that’s why she is so effective in helping others develop both the deep understanding and the behavioral skills for bringing about transformational change for the most challenging problems and conflicts.
- Ralph Kilmann, Founder of Kilmann Diagnostics and co-creator of the TKI conflict Assessment
“I realized a situation where I was accommodating – which was a dysfunctional use of the style. I got up the nerve to speak up to a colleague about an issue I was and he said, “I had no idea. I was totally unaware, I’m sorry” and he made the changes I asked for without a hitch. I apologized for my silence on the issue and we all moved forward. Magic!”
- Lauren, General Counsel, CVC Capital Partners
“My team and I are all speaking the same language. We ask, “is that compromising or collaborating?” when we’re hoping to innovate, or before a tough conversation we say, “I don’t want to Avoid this because it’s important, so…”. This training is more than conflict resolution – it’s improved our communication drastically.”
- Dina Masri, Siraj Investment Fund, Palestine
“It was probably the closest I have ever come to a day of “learning perfection”. The training helped me learn how to pause and think about the best ways to respond that will lead to the best possible outcome. I've already found myself integrating the language about the conflict styles in my day to day. ”
- Clare Derry, Manager at large nonprofit organization, London
“Hearing other people's stories and applying them to the theory was so much more powerful, clearly a testament to you, Tracey, for being an inspiring facilitator.
- Nathan White, GM of a Global Boutique Hotel Firm, London
“I realized I was avoiding having an important conversation with my manager. After the training, I found the courage to change my conflict style and address the issue more honestly. The result is that I became the first person in my company who was granted a flexible work policy.”
- Sharlene, Senior Manager at a large global hotel firm, London