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Transform Conflicts into Opportunities

Live and Virtual Trainings in
Conflict Resolution

We are the only KD Licensed company delivering conflict resolution trainings in Europe, the Middle East and Africa.
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Conflict management can be a strategic priority for your organization. It has profound impacts on staff productivity, decision-making and retention. - Kenneth Thomas

Transforming Workplace Conflicts
Into Opportunities

We offer a suite of training modules to meet your needs and goals

✓ Licensed and accredited trainings range from 2-hours to 2 days
✓ Virtual and in-person options available
✓ Group coaching available

Please access our Education Deck below

Email Tracey directly to book a call at
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Get The Complete Package


Participants will each complete the TKI® Assessment to learn their most and least used conflict styles


Participants download and use their personalized TKI Report as a guide throughout the live training
Sample TKI Report


Participants learn theory, systemic approaches to conflict and greater self-awareness and leave with an Intentional Action Plan after each module


Accelerate the application of the training theory, address root causes and provide more accountability for greater success with group coaching

Symptoms of Unresolved Conflicts

Not getting the most potential out of your staff
noticing Breakdowns in communication and relationships
Your staff may be avoiding conflicts
negative workplace culture
your staff displaying Absenteeism / Presenteeism
Your teams or overall company are not achieving their goals
staff are Less innovative - "just getting the job done"
high growth and rapid change causing increased stress and tensions

Benefits of the training

Drastically improve interpersonal relationships and communication
Improve company culture
Improve leadership and team dynamics
Increase innovation
Achieve and/or exceed your goals
Address an individual’s emotional, physical and spiritual wellbeing
Help yourself and others bring their whole selves to work
And much more.

A Word from Tracey Howard

I'm obsessed with the power of conflict resolution because it's not based on personality - it's behavioral.

This means that everyone has the opportunity to change how they think, feel and act when handling conflicts, which can create better outcomes for themselves, their teams, their companies and yes, their whole lives.

As the only KD Licensed trainer in Europe, the Middle East and Africa, I've trained in London, Washington, DC and Palestine – as well as virtual settings for companies around the world. It would be my pleasure to work with you.

Inquire About Our Training
The fundamental question in conflict situations is always the same: How can people resolve their differences so that their needs and concerns will be met?
- Ralph Kilmann
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“I highly recommend Tracey Livingston Howard for inspiring people and organizations to dramatically improve how they manage conflict and change.

Indeed, I have formally licensed Liv.Lit!  to make use of my intellectual property on the Thomas-Kilmann Instrument (TKI) as well as my materials on the eight tracks of quantum transformation—precisely because Tracey so beautifully exemplifies the essential spirit, energy, intention, and skills of what I have created during the past 40 years.

She truly “lives the work” and that’s why she is so effective in helping others develop both the deep understanding and the behavioral skills for bringing about transformational change for the most challenging problems and conflicts. 

- Ralph Kilmann, Founder of Kilmann Diagnostics and co-creator of the TKI conflict Assessment
“I realized a situation where I was accommodating – which was a dysfunctional use of the style. I got up the nerve to speak up to a colleague about an issue I was and he said, “I had no idea. I was totally unaware, I’m sorry” and he made the changes I asked for without a hitch. I apologized for my silence on the issue and we all moved forward. Magic!”

- Lauren, General Counsel, CVC Capital Partners
“My team and I are all speaking the same language. We ask, “is that compromising or collaborating?” when we’re hoping to innovate, or before a tough conversation we say, “I don’t want to Avoid this because it’s important, so…”. This training is more than conflict resolution – it’s improved our communication drastically.”

- Dina Masri, Siraj Investment Fund, Palestine
“It was probably the closest I have ever come to a day of “learning perfection”. The training helped me learn how to pause and think about the best ways to respond that will lead to the best possible outcome. I've already found myself integrating the language about the conflict styles in my day to day. ”

- Clare Derry, Manager at large nonprofit organization, London
“Hearing other people's stories and applying them to the theory was so much more powerful, clearly a testament to you, Tracey, for being an inspiring facilitator.

- Nathan White, GM of a Global Boutique Hotel Firm, London
“I realized I was avoiding having an important conversation with my manager. After the training, I found the courage to change my conflict style and address the issue more honestly. The result is that I became the first person in my company who was granted a flexible work policy.”

- Sharlene, Senior Manager at a large global hotel firm, London